Lost Property

If you have left property in one of our vehicles and the booking has been completed within the last 48 hours our staff will attempt to obtain as much information as possible; this will include the booking ID, contact name/number for customer and a description of the lost item. This will then be posted within an internal messaging system.

If a driver finds lost property and cannot return it directly to the passenger, it must be handed in to the nearest convenient police station within 48 hours.

There is no designated station – it can be any police station that is most practical at the time (e.g. close to the driver’s current location or home).

Drivers must keep a record of:

• Where the item was handed in
• Date found and date handed in
• Any return or disposal details

A representative from United Taxis Ltd (typically the shift operator) will send a message to the driver. Once a response has been received from the driver, United Taxis will contact the customer when they have the answer.

In the event the driver is not working/on shift, the shift operator will send an offline message to the drivers PDA which they will receive when they next start work, this could mean a longer waiting time for response, drivers are self-employed and therefore we cannot pre-determine their working hours or demand their immediate response to a message.

If the query relates to legal documentation or medication the shift operator will attempt to call the driver at the earliest convenience.

If the driver has found the item, you the customer have two options:

• A booking could be created for the driver to return the lost property at the cost of the customer (which may be payable in advance). The booking would start from where the driver is or where his current job is taking him to where the driver is returning the property.
• Alternatively, the driver could take the lost property to any convenient police station as above

United Taxis will not hold any property on any of its premises.

United Taxis Ltd shall not be liable for any lost property or damage to property related to, in connection with or otherwise resulting from any of its services, even if United Taxis Ltd have been advised of the possibility of such damage.